In the context of digitalization, the EVZ has gone one step further for the 2022/23 season and has launched the new EVZ Tickets App. As of the 2023 season, single game tickets and season tickets will only be available digitally on the EVZ Tickets App. A specific apply for a digital season ticket (according to the explanatory video) is therefore no longer necessary.
The standalone EVZ Tickets App is exclusively used for easier management of purchased tickets (season tickets), as well as a digital ticket to the stadium. It is a secure mobile ticketing application based on blockchain technology.
Fans, who own a season ticket and/or single game tickets can use it to send their tickets digitally securely and easily, assign them to another person or resell them on the EVZ Marketplace.
To ensure that the transfer to the digital season ticket runs as smoothly as possible, download the EVZ Tickets app. It is important that you register in the EVZ Tickets App with the same e-mail address that you use for your current EVZ Login or for purchasing tickets in the EVZ Ticketshop. This is the only way we can associate your tickets (season ticket or single game tickets) with your EVZ Tickets App account.
You will receive corresponding emails/push messages shortly before the start of the season when we have loaded your season tickets onto the app.
In the following you will find all important steps to use the new EVZ Tickets App. The steps can also be seen in the handout (Instructions EVZ Tickets App).
Assigning or personalizing a ticket is done via the "Assign your ticket" button or via the "3 dots" at the bottom right of the screen (optional):
IMPORTANT: Access is currently guaranteed even without personalization, except for any requirements by authorities or associations.
Sending a ticket is done via the button "Send ticket to a guest" or via the "3 dots" at the bottom right of the screen:
Resale of a ticket is done via the button "Resale on Ticketshop" or via the "3 dots" at the bottom right of the screen:
After release, your ticket will not be made available in the app but made available on the online platform EVZ Marketplace.
As long as the resale has not been successful, you can take back the ticket at any time for your own use:
The QR code is required for access and is activated automatically by the system 24 hours before the event. The ticket holder doesn’t have to do anything. It is a valid ticket, even if the QR code is not yet activated.
Below you will find all the important questions and answers about using the new EVZ Tickets App.
You can download the EVZ Ticket App directly from the Apple App Store or Google Play Store.
The app is used for online management of your season tickets and single game tickets. With an encrypted blockchain technology, the secure and easy handling and sharing of the ticket is guaranteed in a few steps.
An integration into our EVZ app is not planned. We have decided to work with a separate app that functions as a wallet.
No, there is only the digital ticket in the EVZ Ticket App. All other ticket types (Print@home, Mobile, Passbook) will be discontinued.
The following advantages result from this:
You find on our Website or here our Handout for the EVZ Tickets App with detailed instructions how to register and manage your tickets as well as your profile data.
To register in the EVZ Tickets App, it is necessary that you register in the app first.
It is important that you register in the EVZ Tickets App with the same e-mail address that you use for your current EVZ Login or for purchasing tickets in the EVZ Ticketshop. This is the only way we can associate your tickets (season ticket or single game tickets) to your EVZ Tickets App account.
If you do not yet have an EVZ Login, you can create one at www.evz.ch/login.
Sending a ticket is done via the button "Send ticket to a guest" or via the "3 dots" at the bottom right of the screen:
You can still cancel the sending of your ticket. To do so, go to the main menu and select "Ticket Transfer". Under "Pending" you can cancel the ticket transfer.
Please note that a transfer cancellation is only possible if the ticket has not yet been accepted by the recipient!
You can also leave all tickets in your app and personalize them to the individual. Entering the email address during personalization is not necessary, but optional, should it be personalized for a child without an email address, for example.
The personalization of tickets is optional, subject to any requirements by authority or association!
The QR code is required for access and is activated automatically by the system 24 hours before the event. The ticket holder doesn’t have to do anything. It is a valid ticket, even if the QR code is not yet activated.
In these cases, the corresponding ticket can be ordered for a fee of CHF 5.00 and up to 48h before the start of the match by e-mail to ticketing@evz.ch. A digital ticket will then be converted into a paper ticket and deposited at the box office. The fee must be paid at the box office (cash or card).
Register by phone or in writing by email to ticketing@evz.ch at the office for a personal appointment during opening hours (MO-FR 9am-11:30pm). We will be happy to assist you. If the physical season pass is the only solution for you, we will issue it free of charge for the 2023/24 season. Starting with the 2024/25 season, there will be a charge for the physical season pass.
If you are in possession of several season tickets for which no e-mail address is stored (e.g. for children/young people), you as the parent will be sent all digital tickets. Alternatively, from the beginning of June 2023, you can order a physical season ticket free of charge for your children (season ticket "youth"), stating the first & last name at ticketing@evz.ch.
Yes, this is possible in principle. To do so, contact us by email at ticketing@evz.ch. This switch is free of charge and the physical card can be disposed of. It is not possible to switch back to the physical season ticket.