General Terms and Conditions

Event visitors accept the following terms and conditions as the basis for attending an event organized by EVZ or its companies EVZ Sport AG, EVZ Gastro AG and The Hockey Academy AG.

1.  Scope of Application
By purchasing a ticket and/or by entering the OYM hall, event visitors acknowledge the following General Terms and Conditions (GTC) of EVZ and take note that in case of non-compliance with these conditions they may be excluded from the event without compensation.

2. Ticketing
The purchase of a single ticket entitles the holder to one-time admission and attendance at the game specified on the ticket, in the indicated category and at the specified time. If the OYM hall is left prematurely during a home game or an event, the ticket loses its validity. Tickets are only valid for the printed sectors and seats, must be kept until the end of the event, and shown to security staff upon request.

Children under 6 years of age are only granted access to the OYM hall when accompanied by an adult and do not require a ticket.

Resale of a ticket is prohibited.

3. Print@home and E-tickets
Print@home and E-tickets will be checked at the entrance to the event using a scanner. If the admission code on the ticket cannot be read by the electronic admission system or is not recognizable, there is no entitlement to entry. If visitors are denied access for this reason, there is no entitlement to a refund of the ticket price paid. The first holder of a Print@home or E-ticket will be granted entry to the event; thereafter, the ticket will be blocked for further admissions. Copying, altering, or imitating tickets is prohibited. Tickets must be protected from dirt and damage. Any violation will be prosecuted, reported to the authorities, and pursued under civil law.

4. Guest Sector
The guest sector is reserved exclusively for away fans. Access for EVZ fans to this area is prohibited. In cases of uncertainty or doubt regarding affiliation, access may be denied. Denial of access under no circumstances entitles the ticket holder to an exchange or refund of the ticket price.

5. Safety and Organizational Guidelines
At home games and events in the OYM hall, security staff are entitled to conduct checks of individuals of the same gender to search for prohibited items. These checks may include bag inspections as well as pat-downs over clothing. A detailed list of prohibited items can be found in the stadium regulations. Smoking is strictly prohibited throughout the OYM hall, except in designated outdoor areas.

6. Video and Photography
EVZ is entitled to record video and take photographs during home games and events in and around the stadium and to use these for standard reporting as well as for purposes related to public relations, documentation, and promotion of the event.

For security reasons and to avert danger, visitors are obliged to present an official ID, e.g., ID card, driver’s license, etc., upon request. For this purpose, data may be collected and forwarded to law enforcement authorities in the event of prosecution.

7. Data Protection
By purchasing a ticket, the customer agrees that their personal data may be used by EVZ Management AG, in compliance with applicable legal provisions and the company’s privacy policy, for the purpose of processing the ticket purchase as well as for marketing purposes. The customer may object to the use of their data for advertising purposes at any time.

8.  Severability Clause
Should individual provisions of these Ticketing GTC be or become invalid in whole or in part, the validity of the remaining provisions shall not be affected. In place of the invalid provision, a regulation shall be deemed agreed upon that comes as close as possible to the economic purpose of the invalid provision.

9. Jurisdiction and Applicable Law
These Ticketing GTC are subject exclusively to Swiss law. The application of the Vienna Convention on the International Sale of Goods (CISG) is excluded. Place of jurisdiction is Zug, Switzerland.

11. Furthermore, the stadium regulations of the OYM hall, the regulations of the Swiss Ice Hockey Federation, and the currently applicable rules for attending matches apply.

12. The event attendees acknowledge Zug as the exclusive place of jurisdiction for all legal disputes. // EVZ Management AG, March 2022

Note: The following information applies to ticket purchases up to and including 31.10.2024. Please contact ticketing@evz.ch if you wish to request a refund for ticket purchases from 01.11.2024 onwards. Should the EVZ offer ticket insurance again, we will inform you here. (Status November, 2024)

For a risk-free ticket purchase, you can utilize the ticket refund program offered by JM Marketing Ltd., represented by SecureMyBooking.com Ltd. You can safeguard yourself in case you are unable to attend our event for insured reasons.

Detailed information regarding the terms and conditions of the ticket refund program can be found at www.securemybooking.com.

1. General

EVZ Management AG (EVZ) offers its customers wireless internet access in the OYM hall ("EVZ Free"). The EVZ Free WiFi is operated by EVZ itself and selected contractual partners. These terms of use for EVZ Free WiFi ("Terms of Use") regulate the use of EVZ Free WiFi. The Terms of Use are considered accepted when EVZ grants the customer access to the internet via EVZ Free WiFi based on a successful registration by the customer.

2. Applicable Contract Provisions 

The contract for the use of EVZ Free WiFi is established between the customer and EVZ. These terms of use apply in addition to the General Terms and Conditions (GTC) and the privacy policies of EVZ. These can be viewed at www.evz.ch.

2.1 Internet Access and Registration: EVZ provides its customers with internet access in the OYM hall through EVZ Free WiFi, which can be used by the customer after a successful login using commonly used Wi-Fi-enabled devices in Switzerland. EVZ also provides the interface necessary for registration to EVZ Free WiFi, where the customer can manually sign up for internet access using the information and confirmations requested by EVZ.

2.2 Limitations: EVZ provides EVZ Free WiFi within its technical, operational, and economic capabilities. In this regard, EVZ explicitly disclaims any warranty for availability, trouble-free operation, data transmission quality, or minimum bandwidth. Internet access may also be subject to restrictions due to legal requirements. In particular, EVZ reserves the right to block certain services or websites at its discretion at any time. In the case of excessive use by a customer, EVZ may limit the bandwidth for the customer or exclude the customer from EVZ Free WiFi.

2.3 Security: Internet access via EVZ Free WiFi is intended for private use and is typically unsecured or only weakly secured. EVZ explicitly points out that any standardized encryption technologies provided between the device and EVZ Free WiFi offer only weak protection against third-party access. Therefore, securing the connection using appropriate technologies is solely the responsibility of the customer.

2.4 Costs: The use of EVZ Free WiFi is free for EVZ customers. However, usage fees and costs may be incurred when using websites, services, etc., from third parties. Such usage fees and costs are to be borne by the customer, and EVZ disclaims any liability for them.

3. Customer Responsibilities

3.1 Registration Procedure: Registration for EVZ Free WiFi is done through login using an email address. If personal information is required for registration, the customer is obligated to provide truthful information.
3.2 Lawful Use: The customer undertakes to use EVZ Free WiFi appropriately and exclusively in accordance with these terms of use for private use. In particular, the customer commits to refrain from any unlawful or criminal activities using EVZ Free WiFi. Prohibited actions include, but are not limited to, accessing, downloading, or providing (directly or indirectly through links) pornographic, violent, or racist content, or violating intellectual property rights (e.g., through the use of peer-to-peer or similar networks or platforms for the purpose of offering, downloading, transmitting, etc., copyrighted content such as music, videos, movies, e-books, etc.). The responsibility for publications on the internet and their content lies solely with the customer.
In the event of a breach of this clause, the customer will indemnify EVZ from any claims that third parties may assert against EVZ and compensate EVZ for all costs incurred as a result of this contract violation.
3.3 Responsibility for Usage: The customer uses EVZ Free WiFi and the publicly accessible internet at their own risk. The customer acknowledges that EVZ cannot provide any warranty or liability for content or services on third-party websites. The customer is solely responsible for protecting their device, used to access EVZ Free WiFi, and their information and data. Protective measures such as firewalls, antivirus software, VPN software, or encryption may make it difficult for unauthorized third parties to access the network connection and data. The customer implements such protective measures themselves. The customer is solely responsible for any damage to their hardware or software, data loss, or other forms of loss attributable to the use of EVZ Free WiFi, unless the event causing the damage was caused by intentional or grossly negligent behavior on the part of EVZ. If disruptions or damage to EVZ's facilities or third parties occur due to insufficient measures to prevent unauthorized interventions by external systems or the spread of computer viruses during the use of EVZ Free WiFi by customers, EVZ may suspend its service provision without prior notice and reserves the right to claim damages incurred.

4. Transfer & Use of Personal Data

EVZ commits not to disclose the data to third parties. However, the customer allows EVZ to analyze the data for marketing purposes and deliver personalized offers to the customer.

If there is reasonable suspicion of illegal and/or contractual misuse, a personalized analysis of the personal data available to EVZ may be carried out upon request by the competent authorities. EVZ may also disclose a user's personal data to third parties if necessary to enforce claims. Furthermore, EVZ must comply with any legal monitoring and reporting obligations.

5. Liability

EVZ disclaims, to the extent permitted by law, any liability for direct or indirect damages arising from the use of EVZ Free WiFi.

6. Applicable Law, Jurisdiction

These terms of use are subject to substantive Swiss law. The exclusive place of jurisdiction is Zug.

EVZ Management AG, September 2018